telangana sales tax dealer help desks online monitoring tool - circular
GOVERNMENT
OF TELANGANA
COMMERCIAL
TAXES DEPARTMENT
Office of the Commissioner
of Commercial Taxes,
Telangana::
Hyderabad.
CCT’s Ref. No. CS(1)/18/2015,
Date: 29-06-2016
CIRCULAR
Sub:- EODB - Dealer Helpdesks
in Circle/Division Offices –online Monitoring Tool – Created
–Revised - Regarding.
*****
Kind attention is invited to the
reference cited wherein Deputy Commissioners (CT) were instructed to open
Service Centres in the Division Office to assist dealers in e-filing of
returns.
It was subsequently reiterated in
the Deputy Commissioners (CT) Conferences during EODB review that Dealer
Services Centers / helpdesks may be equipped with one system, Printer and
proper connectivity to help with dealer in filing of Returns, Online
Registration Applications and answer queries. Instructions were issued to
maintain proper registers of the calls attended to.
Now an online monitoring tool is
created to track all dealer requests/ queries. Any call/ service request may be
logged into the online tool without fail. The tool allows the Dept staff to
close the issue, if solved or to escalate the issue to the concerned authority,
in case action is required at higher levels. . The entire process flow along
with the resolution time is tracked in this tool.
The tool may be accessed through
VATIS. All personnel manning the Dealer
Helpdesk may be directed to use this online tool with immediate effect.
Sd/- V. Anil Kumar
Commissioner (CT)
NOTE: For questions regarding
user IDs into VATIS or any other helpdesk related query, you may contact Sri.
G. Suresh, CTD Helpdesk (040 – 24600173)
To
All the
Deputy Commissioner (CT) in the State
All the
Commercial Tax Officers in the State.
Copy to all
the Senior Officers
Source:
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